Refund & Cancellation Policy

Last Updated: 18 July 2026

At New Apoorva Family Restaurant & Bar, we are committed to providing quality food and excellent service. Please read our Refund & Cancellation Policy carefully before placing an order or making a reservation.

Order Cancellation

Orders may be cancelled only before preparation has started.
Once the food preparation process has begun, the order cannot be cancelled.
The restaurant reserves the right to accept or decline cancellation requests based on the order status.

Refund Policy

All confirmed orders are non-refundable once the food has been prepared or is ready for pickup/delivery.
Refunds will not be provided for:
- Change of mind after order confirmation.
- Incorrect orders placed by the customer.
- Failure to collect takeaway orders on time.
- Delays caused by circumstances beyond our control (traffic, weather, third-party delivery partners, etc.).

Incorrect or Damaged Orders

If you receive an incorrect order or experience a genuine quality issue, please contact us immediately. We will review the matter and, where appropriate, offer a replacement or another suitable resolution at our sole discretion.

Table Reservation Cancellation

Reservations may be cancelled before the scheduled booking time. However, if a booking deposit has been collected for private events or group reservations, the refund or adjustment will be subject to the agreed booking terms.

Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

New Apoorva Family Restaurant & Bar

Address:
Sec 1A, Plot No. 5, Koparkhairne, Ghansoli Station Road, Koparkhairne (W), Navi Mumbai – 400709

Phone:
+91 90760 22929
+91 90760 32929

Email:
newapoorvarest@gmail.com

Website:
https://newapoorva.shop/